Where do print orders ship from?

To make shipping faster and more affordable, we ship printed products (zines, posters, and stickers) from three locations:

• Everett, WA, USA (shipped by White Squirrel)
• Berlin, Germany (shipped by Heftwerk)
• Montreal, QC, Canada (shipped by Wizard Zines staff)

Your order will be automatically shipped from the best location for you. (Europe/UK orders from Germany, Canadian orders from Canada, and all other orders from the US).

Free shipping

Shipping is free on international orders over $70 USD.
For U.S. orders, shipping is free for orders over $30 USD.

Order Processing time:

Orders are generally shipped out within one week of being placed, and you’ll receive an email once your order has been shipped.

Since all orders are shipped by small businesses, sometimes orders will take more than a week to ship, especially when we release a new zine, or at a busy time of year like Black Friday and the leadup to the winter holidays. Our fulfillment partners also take a holiday break at the end of the year.

We appreciate your patience, but you can also always feel free to email us at support@wizardzines.com if you have any questions about the status of your order.

Preorders:

When we put out a new zine or product, we’ll often offer preorders for it so we can know how many copies to order. The product page will give a general idea of when we expect to send out preorders. 

When your preorder ships, you’ll get an email with the shipment information. If you selected a shipping option that includes tracking, the email will include a tracking number. If you selected lettermail shipping, there is no tracking available.

Shipping options:

Shipping options for your order will be calculated and displayed at checkout.

Usually, there will be options for faster, more expensive shipping that includes tracking, and lettermail, which is slower, cheaper, and doesn’t come with tracking.

We do not ship to locations that are currently on the USPS International service disruptions list. If you live in an area on that list, we encourage you to buy and print the PDF versions of the zines instead.

EU Shipping:

Europe and UK orders are shipped from Germany. 

If you have a business VAT number, there’s a place on the cart page to enter your VAT number. (check the “Are you based in the EU and VAT registered?” box).

Refunds, Returns And Exchanges:

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, or to return a product, please email us as soon as possible at support@wizardzines.com with your order number and a photo of the item’s condition. In general our policy is to ship you another copy at our expense.

If you have any further questions, please don't hesitate to contact us at support@wizardzines.com.